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How to Choose a Home Stand-By Generator
Introduction to Our Dome Shelters
Tracked vs Wheeled
A Compaction Machine Guide
Back to Basics: Soil Compaction
Wheel Tractor Scrapers at A Glance
Working At a Height: An Aerial Lift Guide
A Guide to Brooks' Generators
Which Dozer Blade Is Right for You?
The Benefits of Hybrid Technologies
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Albany WA
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Newman WA
Karratha WA - Branch 1
Karratha WA - Branch 2
Tom Price WA
Port Hedland WA - Branch 1
Port Hedland WA - Branch 2
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Geraldton WA
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Mackay QLD
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Customer Feedback
Customer Feedback
How did we do?
If you have a compliment or complaint, we’d like to hear about it. We are always looking for ways to improve our service when things aren’t right, and reward our staff when things are.
Name
Company Name (if applicable)
Location
How satisfied are you with Brooks Equipment from whom you purchased your XCMG machine?
Very Dissatisfied
Somewhat Dissatisfied
Neither Dissatisfied Nor Satisfied
Somewhat Satisfied
Very Satisfied
Based on this experience, if you purchased another machine in the future, how likely would you be to purchase from Brooks Equipment again?
Very Unlikely
Somewhat Unlikely
Neither Unlikely Nor Likely
Somewhat Likely
Very Likely
Based on this experience, how likely would you be to recommend Brooks Equipment to others?
Very Unlikely
Somewhat Unlikely
Neither Unlikely Nor Likely
Somewhat Likely
Very Likely
Is there anything that Brooks Equipment could have done to improve your purchase experience?
Is there anything XCMG or Brooks Equipment could have done with the machine, to improve your purchase experience?
Considering the XCMG and Brooks Equipment brands overall, would you agree that you are proud to own an XCMG machine?
Strongly Disagree
Somewhat Disagree
Neither Agree Nor Disagree
Somewhat Agree
Strongly Agree
How much would you agree that you are treated like a valued customer?
Strongly Disagree
Somewhat Disagree
Neither Agree Nor Disagree
Somewhat Agree
Strongly Agree
How much would you agree that your XCMG machine never lets you down?
Strongly Disagree
Somewhat Disagree
Neither Agree Nor Disagree
Somewhat Agree
Strongly Agree
How much would you agree that you can rely on your XCMG machine?
Strongly Disagree
Somewhat Disagree
Neither Agree Nor Disagree
Somewhat Agree
Strongly Agree
Which of the following best describes how you feel about the performance of your machine when considering its price point?
Very Dissatisfied
Somewhat Dissatisfied
Neither Dissatisfied Nor Satisfied
Somewhat Satisfied
Very Satisfied
How much do you agree or disagree that the purchasing experience with Brooks Equipment was easy?
Strongly Disagree
Somewhat Disagree
Neither Agree Nor Disagree
Somewhat Agree
Strongly Agree
Considering price, along with everything else you know about XCMG, which of the following best describes how you feel about the value of your purchase?
Very Dissatisfied
Somewhat Dissatisfied
Neither Dissatisfied Nor Satisfied
Somewhat Satisfied
Very Satisfied
What recommendations do you have for Brooks Equipment to better serve you?
What recommendations do you have for Brooks Equipment and XCMG, to further improve the operation and efficiency of your machine?
What machine features are you most satisfied with, and/or are there any features you would like improved or added?
Which of the following areas of the purchase were you involved in?
Pre-Purchase Experience
Delivery Experience
Financing and/or CVA
None of the Above
How many machines comprise of your entire equipment fleet?
How many of those machines are XCMG machines?
How many of those machines were purchased from Brooks Equipment?
Did you have any issues with Brooks Equipment with regard to this purchase?
Would you like us to contact you regarding this feedback?
Yes
No
Contact Phone Number or Email (optional)
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